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Error when trying to send email

Troubleshoot the email using these tips

Updated over 2 months ago

Having trouble sending email through PerfDog?

The message you copied and pasted from another app might contain hidden characters causing errors. These can be extra spaces or other symbols you can't see.

To avoid issues:

  • Type directly: Type your message in the email window we provide to ensure compatibility.

  • Check for hidden characters: Pay close attention to fractions. Look for unusual dots and remove them. Replace any copied bullet points with the ones offered in our email window.

  • Troubleshooting tip: Access the email list so you can copy and paste into your preferred email app like Mail or Outlook. Click "See recipients" under "Who will you send to?".

See_recipients.png

Still having trouble?

Feel free to send the problematic email to [email protected]. Our team can troubleshoot further and help identify new characters to integrate into the email app.

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