Click here to watch or read step-by-step instructions below.

This guide is for event administrators. We'll walk you through canceling an entry after an event has closed.

From your event page choose Manage then click Manage entries

Click Cancel entries or extras

Find the entry you want to cancel.

You can find specific entries for a dog or person by clicking the plus sign to the left of an entrant.

Select the entry by clicking the box to the left.

Select the box

To cancel an entry click the blue cancel button next to the corresponding entry or click either of the blue buttons above or below the list of entries.

Clicking the blue "Confirm cancellation" button will cancel all entries currently listed on this page. This event is closed. So the allow refund box is unchecked by default. Many dog clubs have a policy of not offering refunds for canceled entries. However, you can still choose to issue refunds for any entries by clicking allow refund.

Here's the refund box

What the box looks like when it's selected

If you click the "Allow refund?" box, the "Refund now?" box will appear.

You can click the info icon to see what this means, and we'll cover it on the next screen.

Clicking "Allow refund?" will give the entrant a credit within PerfDog. To refund their credit, including any past credits on their account, click the box under "Refund Now?" Note that entrants can easily view their credits and request a refund from PerfDog at any time.

When you're ready to cancel the entry click confirm cancellation. Note that this cannot be undone. You'll see a green confirmation message at the very top of your screen.

The guide covered the steps required in PerfDog to cancel an entry after an event closes. By accessing entry management, initiating cancellation, and confirming irreversible actions, you can effectively handle changes and refunds in the system.