If an entrant contacts you and asks you to remove their dog from the event's waiting list, go to the Manage section and choose Manage waiting list, then follow these steps:

1. Choose the entry to cancel by selecting the box on the left.

2. Select one of the Cancel buttons (at the top or to the right of the entry).

3. Verify the entries to cancel and then Confirm cancellation.

4. You'll receive a confirmation pop up message indicating that the selected waiting list entries have been cancelled.