Verification code issues | PerfDog Help Articles

If you encounter issues with your PerfDog verification code, either not receiving it or having trouble entering it. Try these solutions.

If you haven't received your verification code, please follow these steps:

Check Your Spam/Junk Folder: The confirmation email with the code might have been filtered into your spam or junk folder.
Verify Your Email Address:
- Ensure your registered email address in PerfDog is correct and has sufficient storage space.
- You can update your email address in your profile settings.
Allow a Few Minutes: Email delivery can sometimes be delayed. Please wait a few minutes before proceeding.
Check for Email Blocking: Your email server might be blocking PerfDog emails.
- Yahoo:
  - Learn how to Block and unblock email addresses in Yahoo mail.
  - Learn how to access the blocked email screen in Yahoo mail: View blocked emails
  - Learn some of Yahoo's reasons for not receiving emails: Emails are not received in Yahoo Mail.
- Outlook:
  - Learn how to Block senders or unblock senders in Outlook
Contact PerfDog Support: If you've tried these steps and still haven't received the code, please contact our support team at [email protected] or use the chat icon in the lower right corner.

Adding "[email protected]" to your address book can help ensure future PerfDog emails reach your inbox.

If you have received the code but are having trouble entering it, please check the following:

Double-check for Typos: Carefully compare the code you entered with the one you received.
Remove Extra Spaces: Ensure there are no spaces before or after the code.
Check the Code's Expiration: Verification codes have a limited lifespan. Request a new one if yours has expired.
Ensure a Stable Internet Connection: A weak or unstable connection can prevent the code from being verified.
Need More Help? If you've tried these steps and it's still not working, our support team is ready to assist. Use the chat icon in the bottom right corner to get in touch.