PerfDog gives clubs and organizations two options for handling PerfDog's non-refundable processing fees when an entry or extra is canceled in their event. This option is available during your event's set up. The two options are:
Entrant pays • Entrants are refunded what they paid, less the processing fee.
Club pays • Entrants are fully refunded. In this case, the club covers, or absorbs, the non-refundable processing fee instead of passing it on to the entrant.
Refund options
The default setting during set up is to pass the cost to entrants. This means the entrant will receive all but the processing fee when their entry or extra is canceled. Your club does not bear the responsibility of the processing fee, unless you agree to do so in special circumstances (you'll see a pop-up if you're entering on behalf of someone, or letting their dog(s) in from the waiting list).
If you choose 'Club pays all fees', it means that the club will cover the processing fee if anyone cancels. Your event's entrants will get a full refund and the processing fee associated with that entry will be deducted from the club's final proceeds.
Examples of how this works:
Entrant pays: If you charge $53, the entrant will receive $50 when their entry is canceled. Your event's financial impact would be $0. You'll see $50 added to your event's financial report when the entry was paid and $50 subtracted when it's canceled.
Club pays: If you charge $53, the entrant will receive $53 when their entry is canceled. Your event's financial impact would be -$3. You'll see $50 added to your event's financial report when the entry was paid and $53 subtracted when it's canceled.
Our fee table and more details are available in our Agreement for Clubs.