Learn how to merge club members' accounts using PerfDog. Follow these steps to merge accounts and ensure all member information is consolidated.
1. In Membership, click Manage club membership
Go to the "Manage club membership" section.
2. Select the person who has multiple accounts to merge
Click on the member who has multiple accounts that you want to merge.
3. Click "Member details"
Access the member's details.
4. Click the "Members" step
Select the "Members" step.
5. Click on the member's name
Select the member's name to access their profile.
6. Scroll down to the Alternate emails/Merge accounts and then click "Add email"
Scroll down to the alternate emails section and click "Add email"
7. Add their other email address (it must belong to the same person)
Enter the alternate email address.
8. Click "Save"
Save the changes.
9. The email is added.
Verify the alternate email address
10. Click "Save profile"
Scroll down and click Save to update the profile.
11. Click "Replace user"
Read the instructions and then click to continue.
12. If there are no prior logins with the email you just added, the newly added email is automatically linked to the members' account.
If there are no prior logins with the email you just added, the newly added email is automatically linked to the members' account.
13. If the email you entered is associated with another active account, you'll see this message. Click "Yes" to continue. This will prompt the system to confirm the merging of accounts with the owner of the alternate email address.
If the email you entered is associated with another active account, you'll see this message. Click "Yes" to continue. This will prompt the system to confirm the merging of accounts with the owner of the alternate email address.
14. Then click "Save profile"
Click "Save profile"
15. Meanwhile, the member will see this message if they sign in to PerfDog. They'll also receive emails with account merger instructions.
Meanwhile, the member will see this message if they sign in to PerfDog. They'll also receive emails with account merger instructions.
16. They can continue by clicking "See details".
They can continue by clicking "See details".
17. They simply need to review the merge request details.
They simply need to review the merge request details.
18. Then click "Merge accounts"
Then click "Merge accounts"
19. And they're done!
The merge is complete when they get a success message.
